FAQ

1. What is Shmurah Matzah? How is it different from regular Matzah?
Shmurah Matzah means Matzah that has been guarded. For Matzah to be considered Kosher for Passover,” it must be entirely free of leaven, meaning the dough is not allowed to rise at all before baking! To make sure no pre-bakin’ shakin’ goes on, the flour and the water – the sole ingredients of Matzah – are carefully guarded from before harvest and before drawing respectively and kept far away from each other.

2. How will my order be shipped?
Depending on your region and the size of your order, Matzah.biz will ship with UPS, FedEx, DHL or a reliable private trucking company. However it gets there, it will be fast and it will be fresh – and that’s what really counts!

3. Is there a minimum amount to each order?
Yes, since we are a wholesale distributor, all orders must reach a minimum of $500 before shipping costs. For smaller orders, you can visit www.MatzahOnline.com

4. How do I track my order?
As soon as your order is shipped which is usually within 1 business day, we’ll email a tracking number to you so you can follow its progress.

5. Do you guarantee whole Matzahs?
While we can ensure that all of our Matzah leaves the warehouse whole, shipping and handling may cause breakage and we cannot guarantee its condition at time of delivery.

6. What is your return policy?
All of our sales are final. In an unusual situation, please contact our customer service department so we can do our best to help you.

7. What are the ingredients in Matzah?
All Matzahs contain flour and water only. Besides for the traditional wheat flour Matzah, we stock a singular list of specialty Matzahs including whole wheat, spelt and gluten-free oat.

8. How many Matzahs are in a pound?
This depends on the thickness of each handmade Matzah. On average, a pound is made of between 7 and 9 Matzahs.

9. How much Matzah do I need for a communal Seder?
About 1 1/2 Matzahs per adult is the right amount for the minimum Matzah required by Jewish law.

10. What can I do with broken Matzahs?
According to tradition, whole Matzahs should be used on the Seder plate and for the blessing at the beginning of each Passover meal. For everything else, there’s Broken Matzah.

11. Do you sell matzah meal (ground matzah)?
We sure do, by special order only. Contact us for more information.

12. Who needs specialty Matzahs and why does it cost so much?
Someone on a no-wheat diet can now choose to eat spelt or gluten-free oat Shmurah Matzah. Oat and spelt Matzah is produced in small amounts in a handful of bakeries worldwide making it very expensive to import and distribute.

13. Where can I buy Matzah in retail quantities?
If you cannot find handmade Shmurah Matzah in the kosher department of your local supermarket, please refer the store to us! Until then, you can order small amounts of Matzah at www.MatzahOnline.com with expedited shipping throughout the US.

14. What are some great uses for Gift Packages?
Because of its seasonal availability and cultural significance, handmade Shmurah Matzah makes an impressively thoughtful gift. Maybe you should give a pack to your accountant, you know, during crunch time. Or to your business associates who slave away all year. Or to your lawyer when he’s back from baking in the Caribbean. Who doesn’t want Matzah?

15. Do you sell mini-Matzahs for kids?
We sell mini-Matzahs by special order. For a model-Matzah show or a mini-Seder setting, there is always good reason to stock mini-Matzahs.

16. Where can I find out more about Passover?
Visit www.Passover.Org for a completely interactive guide to the holiday: Find local Seders and download the Passover Haggadah, read commentary, play games, learn songs and try recipes.

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